SERVICE DEPARTMENT CUSTOMER SERVICE ADMINISTRATOR

Main Job Requirements

Answering the telephone – putting the client at ease and obtain the relevant details to ascertain the nature of their problem

Advising the appropriate method of rectifying the problem

If required, assuring them and advising that we will contact them with a call out dependent upon the current workload

Updating and advising clients with work in progress details

Familiarity with and daily use of GoldVision CRM system

Familiarity and daily use of Sage Purchase Order and stock control system to place orders with suppliers

Key contact for Motability Operations and keeping relevant records to maintain a high level of service to their clients

Contacting clients when their annual service is due and arrange appointments

Job Types: Full-time, Permanent

Salary: £18,000.00-£21,000.00 per year

TO APPLY FOR THE POSITION, PLEASE SEND YOUR CV TO applications@midshiresgroup.co.uk